Selling a product is one thing, but ensuring your customer is successful with that product is what AutomationDirect is all about. From being there with answers before the sale to supporting the installation and operation afterwards, the AutomationDirect team provides exceptional customer service and technical support from beginning to end. This level of service is made possible by a well-trained and highly rated team of industry professionals who approach every question or challenge with the same motto: Do what’s best for the customer. That’s also why AutomationDirect doesn’t have fees or subscriptions for their technical support, charging extra would only keep customers away and force them to go it alone. AutomationDirect’s customer-driven business model is found throughout the company’s goals and objectives and is consistently reinforced to all teamers, guaranteeing AutomationDirect’s position as a top supplier of high-quality industrial control products and customer satisfaction.

Catered to Customers
AutomationDirect aims to be the best source of industrial automation products in North America, a metric that isn’t defined by a bottom line but by top-of-the-line customer service.

At AutomationDirect, tens of thousands of high-quality control products including drives, motors, PLCs, HMIs, and more are available online through their easy-to-navigate website.

To ensure products arrive on time, AutomationDirect keeps products consis¬tently stocked and offers free two-day deliv¬ery on purchases over $49 anywhere in the continental United States and even parts of Canada.

Unlike many others focused solely on sales dollars, AutomationDirect goes above and beyond for their customers by providing free technical support for any questions that may arise. This level of support comes from the belief that they only succeed when their customers do.